Has my order shipped?
Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?
Click the “My Account / Order Status” link at the top left hand side of our site to view orders you have placed. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?
Click the “My Account” link at the top right hand side of our site to track your order.

My order never arrived.
Click the “Order Status” link at the top left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please Email customer service at [email protected].

An item is missing from my shipment.
Click the “My Account ” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please Email customer service at [email protected].